Shipping & Returns
We offer Free FedEx Ground Shipping to the continental United States for orders of $50 or more. In most cases, orders received by 3:00 PM Eastern Time will be shipped on the day of the order. Please call 1.800.992.1345 for additional questions or special delivery requests. Additionally, we can expedite the shipping by choosing one of the following at checkout... FedEx Express Saver (2-3 days), 2nd Day Air, Standard Overnight (by 3:30 pm), Priority Overnight (by 10:30 am) and First Overnight (between 8:00 and 10:00 am). We do not ship on Saturdays, Sundays or Holidays.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For orders less than $75, the shipping rate is based on the weight and dimensions of the package and will be calculated based on the recipients address.
Do to the nature of the product we only accept returns or exchanges with prior authorization. All returns require an RA (Return Authorization) prior to sending product back for a refund or exchange. If you received an incorrect or defective product, we will pay the return shipping costs if the return is a result of our error. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within seven to ten business days upon receiving product back in our warehouse. Which includes time to receive the product back into inventory and the time our merchant services processor takes to put the funds back on your credit card.